Privacy Policy

Introduction

ab66 is committed to protecting the privacy and personal data of every player who uses our platform. This Privacy Policy explains what information we collect from you, why we collect it, how we use it, and the rights you have over your own data. By creating an account or continuing to use the ab66 platform, you acknowledge that you have read and understood this Privacy Policy in its entirety.

This policy applies to all users of ab66 across Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you do not agree with any part of this Privacy Policy, please discontinue use of the platform immediately. For questions, contact our support team at [email protected].

Information We Collect

To provide you with a secure and seamless gaming experience, ab66 collects the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued identification documents for account verification and KYC compliance.
• Contact information: email address, phone number, and residential address in Bangladesh.
• Financial information: payment method details including bKash wallet numbers, Nagad account references, Rocket account references, Upay details, and bank account information for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank as applicable. We do not store full card numbers or payment credentials.
• Technical data: IP address, device type, browser type and version, operating system, time zone (Bangladesh Standard Time, UTC+6), and referring URLs collected automatically during your visit.
• Usage data: pages visited, games played, betting history, session duration, and interaction logs on the ab66 platform.
• Communications data: messages, support tickets, live chat transcripts, and any correspondence you send to our support team.

We collect this data only when it is strictly necessary for delivering, improving, and securing our services. We do not collect sensitive information such as religious beliefs, political opinions, or biometric data unless required by applicable law.

How We Use Your Information

The personal information we collect is used exclusively for the following legitimate purposes:

• Account management: creating, verifying, and maintaining your ab66 player account, including identity verification to meet KYC obligations and confirm that you are aged 21 or above.
• Transaction processing: facilitating deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and supported bank transfers, as well as processing refunds where applicable.
• Platform improvement: analysing aggregated usage patterns to enhance game performance, fix technical issues, and develop new features for Bangladesh players.
• Customer support: responding to your enquiries, resolving disputes, processing complaints, and providing technical assistance through our support channels.
• Responsible gaming: monitoring account activity to identify potential problem gambling behaviour and, where necessary, applying responsible gaming controls such as deposit limits or temporary restrictions.
• Marketing communications: sending you relevant promotional offers, bonus notifications, and platform updates via email or SMS — only where you have given explicit consent. You may opt out at any time by contacting [email protected].

Sharing of Your Information

ab66 does not sell or share your personal data with third parties for their own marketing purposes. We may share your information only in the following tightly controlled circumstances:

• Service providers: trusted third-party processors such as payment gateway operators (bKash, Nagad, Rocket), fraud detection services, and IT infrastructure providers who are contractually bound to process your data only on our behalf and in line with this Privacy Policy.
• Legal obligations: when required to disclose information by applicable law, court order, or the lawful request of a regulatory authority. We will inform you of any such disclosure where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or asset sale involving ab66, your data may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.

In all cases, we ensure that any party receiving your data is bound by appropriate confidentiality agreements and data-processing standards equivalent to those set out in this Privacy Policy.

Cookies and Tracking Technologies

ab66 uses cookies and similar tracking technologies (such as pixel tags and web beacons) to improve your experience, remember your preferences, analyse site traffic, and deliver relevant content. There are three categories of cookies we may deploy: (a) Strictly necessary cookies, which are essential for core platform functions such as secure login and session management; (b) Performance and analytics cookies, which help us understand how players navigate the platform so we can improve it; and (c) Functional cookies, which remember your settings and preferences for future visits.

You can control or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may limit some features of the ab66 platform. Continued use of the platform after being informed of our cookie use constitutes your acceptance of cookies as described in this section.

Data Retention

We retain your personal data for as long as your ab66 account remains active or as necessary to provide you with our services. Once you close your account, we will retain your data for an additional period as required to comply with our legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements. The standard retention period following account closure is five (5) years, after which your data will be securely deleted or anonymised.

Anonymised or aggregated data (where no individual can be identified) may be retained indefinitely for statistical and analytical purposes to help us improve our services for players across Bangladesh.

Your Rights Over Your Data

As a player on the ab66 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data ab66 holds about you at any time.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: in certain circumstances, you may request that we restrict the processing of your personal data while a dispute or review is ongoing.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days. In complex cases, we may extend this period and will notify you accordingly.

Security of Your Data

ab66 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, encrypted storage for data at rest, role-based access controls limiting which team members can view sensitive information, and regular penetration testing and security audits carried out by qualified professionals.

While we take every reasonable precaution to protect your data, no system is entirely immune to security threats. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as promptly as possible in accordance with applicable requirements.

Third-Party Links

The ab66 platform may, on occasion, contain references or links to third-party services such as payment providers (bKash, Nagad, Rocket, Upay). Once you leave the ab66 platform and proceed to a third-party website or application, this Privacy Policy no longer applies. ab66 is not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policy of any third-party service before providing them with your personal information.

Children's Privacy

The ab66 platform is strictly for adults aged 21 and above. We do not knowingly collect, use, or store any personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us immediately at [email protected] so that we can take prompt action to delete that information from our systems. Age verification is a mandatory step in our account registration process for all players in Bangladesh.

Changes to This Privacy Policy

ab66 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, or our business practices. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify you by email or by displaying a prominent notice on the platform prior to the change taking effect.

Your continued use of the ab66 platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ab66 handles your personal data, please do not hesitate to get in touch with our dedicated privacy support team. We are committed to addressing your concerns promptly and transparently.

Email us at: [email protected]. Our support team is available 7 days a week during Bangladesh Standard Time (BST, UTC+6) business hours. Response times are typically within 24 hours for standard enquiries and within 5 business days for formal data rights requests.